9.30am - 9.45am

Registration and Coffee

9.45am - 10.20am

Delegate Introductions, Experiences, Views and Inputs

10.20am - 10.50am

The Importance of Getting Arrivals Right: the arrival process, friendliness, what help should be offered, car parking, rooming and what research tells us is important. Martin Blakey, Chief Executive, Unipol

10.50am - 11.00an

Questions and discussion

11.00am - 11.30am

Preparing for Arrivals, Quality Control, Welcoming Arrivals, Hard and Soft Arrivals, Welcome Events: Ian Robertson, Assistant Director (Residences) Residential and Commercial Services, University of Leeds

11.30am - 11.40am

Questions and discussion

11.40am - 11.55pm

Break (tea and coffee available)

11.55am - 12.25pm

The Role of Students' Unions - Peer to Peer Support: Matt Proudfoot, Student Services Officer, Nottingham Trent Student's Union  

12.25pm - 12.35pm

Questions and discussion

12.35pm - 1.25pm

Lunch

1.25pm - 1.55pm

The Arrivals Weekend and Induction: A Case Study of Swansea University, Gareth Atkinson, Head of Residential Services, University of Swansea

1.55pm - 2.10pm

Questions and discussion

2.10pm - 2.40pm

Welcoming both in Partnership with an Institution and Outside of an Institutional Context. John Kenny, Chief Operating Officer, Liberty Living

2.40pm - 2.50pm

Questions and discussion

2.50pm - 3.05pm

Break (tea and coffee available)

3.05pm - 3.35pm

Post Arrival Welcoming Events and Settling In: Helping with the Transition and Encouraging the Early Identification of Any Issues. Sarah McDonald, Tenancy Support Officer, Unipol

3.35pm - 3.45pm

Questions and discussion

3.45pm - 4.15pm

General Discussion on Issues Raised and Concluding Remarks