Agenda

9.30am - 9.45am

Registration and coffee

9.40am - 9.55am

Introductory remarks, Liz Hodgen, Deputy Chief Executive, Unipol

9.55am - 10.20am

Prevention is Better than Cure: the uses of Credit checks, guarantors, the role of parents and referrals for financial assistance. Hilary Crook, Solicitor, Hatch Legal

10.20am - 10.30am

Questions and discussion

Good Practice in Rent Collection: Problems and Solutions - three case studies

10.30am - 11.00am

Collecting Rent in a Large University Heather Sugden Accommodation Manager, University of Leeds.

11.00am - 11.10am

Questions

11.10am - 11.25am

Morning Break (tea and coffee available)

11.25am - 11.45am

The Impact of the Student Loans Delay - what has happened and what effect it might have. Ben Whittaker National Union of Students

11.45am - 12.10pm

Liberty Living: A Private Sector Supplier with HEI Partnerships, Brian Welsh, Regional Manager (North), Liberty Living.

12.10am - 12.20pm

Questions

12.20pm - 12.50pm

Unipol Student Homes: Assessing and Implementing the Results from a Rent Collection Review, Fiona Barry, Financial Controller, Unipol

12.50pm - 1.00pm

Questions

1.00pm - 1.55pm

Lunch (provided)

Legal Options and Sanctions - Working Within the Rules and Making the Rules Work for You

1.55pm - 2.45pm

Motivating Tenants to Pay: How to Avoid Taking Legal Action for Debt. What sanctions can be used? Withholding qualifications, preventing registration, refusing future tenancies. Preventing and managing allegations of harassment. Hilary Crook, Solicitor, Hatch Legal

2.45pm - 3.00pm

Questions and discussion

3.00pm - 3.15pm

Afternoon Break (tea and coffee available)

3.15pm - 4.00pm

Court Enforcement: pre-action considerations, procedures, time limits and how to enforce a Court order. Why non UK residents are different. Hilary Crook, Solicitor, Hatch Legal

4.00pm - 4.15pm

Questions and discussion

4.15pm - 4.25pm

Conclusions and closing remarks