9.40am - 9.55am

Registration and coffee

9.55am - 10.15am

Introduction of Delegates and Outline of Workshop Requirements

10.15am - 10.35am

Balancing Risks: Lettings Services v Management Services, Martin Blakey, Chief Executive, Unipol Student Homes
 - Resourcing
 - Risk and Obligations
 - Selecting Properties

10.35am - 11.25am

The Essentials of any Service: Scott Blakeway, Development Manager, Zoe Brown, Lettings Officer and Martin Blakey of Unipol
- Staffing and Training
- Marketing and Use of the Web
- Ensuring, Developing and Promoting Standards
- Lettings
- Practical and Legal Arrangements
- Establishing and Maintaining an Office
- Financial Implications

11.25am - 11.40am

Break (tea and coffee available)

11.40am - 12.15pm

Case Study: Lancaster University Students' Union and LUSU Lets, the Students' Union as Landlord, Matthew Ward, Housing Manager, LUSU

12.15pm - 12.30pm

Questions and discussion

12.30pm - 1.20pm

Lunch (provided)

1.20pm - 1.50pm

Case Study: Setting up a Lettings Service in Birmingham, Adrian Blower,Director of Business, University of Birmingham Guild of Students

1.50pm - 2.10pm

Questions and discussion

2.10pm - 2.35pm

The Importance of the Front Facing Service and Physical Space Requirements, Rob Matthews, Plumtree Mee interior design & architecture Ltd

2.35pm - 2.45pm

Questions and discussion

2.45pm - 2.55pm

Break (tea and coffee available)

2.55pm - 3.55pm

Round Table Discussion on Issues to be Raised by Speakers and Delegates

3.55pm - 4.20pm

Concluding remarks and final questions