Reporting repairs to Unipol
Whilst we try to ensure that your property has nothing wrong with it, disrepair can happen at any time during your tenancy. You should always report repairs to Unipol. If repairs are reported to third parties we cannot ensure they are completed on time.
Who is responsible?
You are responsible for:
- replacing light bulbs (except fluorescent tubes or sealed light fittings).
- unblocking sinks and drains
- the cost of replacing broken windows (unless caused by vandalism that has been reported to the police)
- resetting "trip" switches
- other minor items such as re-lighting pilot lights on boilers
If you have outside drains with an exposed drain cover (which can get cluttered and blocked with dead leaves), it is your responsibility to make sure that the grill is cleaned regularly so that water does not overflow into the yard or garden.
Unipol is responsible for other repairs.
Reporting Repairs
Information on how to deal with emergencies and other out of hours services are detailed on a separate page.
If a repair is needed, you must report it to Unipol as soon as possible using one of the following methods:
Online
Use the online repair report form
By phone
Call (0113) 243 0169 During Working Hours. You will be sent a copy of the repair you have reported. You can leave a message about non-urgent repairs at other times.
In Person at the Unipol Office
Call into the Unipol office during normal office hours and fill in a Repair Request Form. You will be given a copy of the repair report.
Which ever method you choose to contact us, always describe the damage or problem as fully as you can to help us make the repair as effectively as possible.
For example: "The central heating is broken" would not be as helpful as:
"The boiler in the kitchen is not warming the radiators, although the hot water still works. The pilot light is lit and we have checked the time switch and the thermostat.”
If you report the problem in detail, the necessary repair can be done much more quickly.
Please describe the location of a problem according to this scheme: Cellar/basement; ground floor; first floor; second floor; attic floor. Always describe the location as if you are standing in the street outside the front of the property. For example, first floor front left bedroom.
If you report a problem inaccurately or inadequately, or if a repair is unnecessary, then you may be charged a call-out fee.
Access to the property for repairs
When reporting a problem that needs repair, you will be asked for your consent for a contractor to enter your property to do the necessary work. (They will collect a key from our office.) Alternatively, you can ask for someone to call you to arrange a mutually convenient time.
Remember, builders and plumbers have to undertake repairs between 8am and 5pm, Monday to Friday - they cannot turn out in the evenings for anything other than emergencies.
If the contractor calls at the agreed date and time and you are not in, then you will be billed for the call-out, which is normally a charge of £20 - £25.
At certain times of the year contractors may call to carry out servicing and safety checks on appliances. It is not always possible to let you know exactly when they will be making their visit, but you will be informed when the servicing will start.
